FAQ

After placing your order, email your customization details to paperembosser@outlook.com .

Please include your order number, along with the name, text, logo, monogram, or artwork you would like us to use. If you have an image or logo, simply attach the file to your email.

Please include:

• Your order number
• Your name, text, initials, or monogram
• Your logo or artwork, if applicable
• Any special layout or design instructions

Sending everything together helps us prepare your order accurately and avoid unnecessary delays.

We accept common formats including PNG, JPG, JPEG, PDF, SVG, AI, and EPS.

For logos and detailed artwork, a high-resolution image or vector file usually gives the best result. If you're unsure whether your file will work, send it to us and we'll review it.

Yes. You don't need to have a finished professional design. Send us your name, initials, company name, monogram, logo, or design idea and we'll help determine how it can work as an embossed impression.

Yes. Company logos are a popular choice for custom embossers. After ordering, send your logo and order number to paperembosser@outlook.com .

Please only submit logos or artwork that you own or have permission to use.

Embossing works best with clean lines, readable text, clear shapes, and designs without excessive tiny details.

Photographs, gradients, shadows, or extremely detailed artwork may need to be simplified before they can create a clean embossed impression.

Our embossers can be used for business documents, certificates, contracts, stationery, envelopes, invitations, books, packaging, gift cards, wedding stationery, personal branding, and more.

They create an elegant raised impression without ink or printing.

“Ex libris” is Latin for “from the books of.” It is traditionally used to identify books belonging to a person or personal library.

A custom book embosser creates this mark directly on the paper without using ink.

An embosser presses a raised design into the paper rather than printing or cutting it.

We recommend testing it on a spare piece of similar paper first, especially when using delicate, coated, very thin, or specialty paper.

Standard paper, stationery, envelopes, certificates, book pages, invitations, and many card stocks can work well.

Results vary depending on paper thickness, texture, coating, embossing plate size, and design complexity.

Our embossers are primarily designed for paper and compatible stationery materials. Very thick cardboard or rigid materials may not emboss correctly.

If you're unsure about a specific material, contact us before ordering.

The embossing position depends on the model and how far the paper can be inserted into the embosser. Most customers emboss near an edge or corner.

If you need the impression in a specific position, please contact us before ordering.

Custom and personalized orders are typically prepared and dispatched within 2–3 business days after we receive the customization information needed for your order.

Production may be delayed if we are still waiting for your artwork, text, logo, or other customization details.

No problem. Email your artwork or customization details to paperembosser@outlook.com as soon as possible.

Remember to include your order number. We cannot begin customization until we have the necessary design information.

Contact us as soon as possible.

If production has not started, we'll do our best to accommodate the change. Because personalized products are made specifically for each customer, changes may not be possible once production has begun.

Orders are prepared and shipped from Zhengzhou, Henan, China. We serve customers internationally and ship to supported destinations worldwide.

After dispatch, estimated delivery is typically 5–8 business days.

Combined with our usual 2–3 business day production time, many orders may arrive approximately 7–11 business days after all required customization details have been received.

Delivery times are estimates and may vary due to destination, customs processing, carrier delays, holidays, weather, or other circumstances outside our control.

When tracking is available, tracking details will be provided after your order has shipped. Please allow some time for the carrier's tracking system to update.

International orders may be subject to customs duties, VAT, import taxes, or other charges depending on your country's regulations.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Please contact us as soon as possible at paperembosser@outlook.com .

Please include:

• Your order number
• A short description of the issue
• Clear photos of the product
• Photos of the packaging where relevant

We'll review the issue and work with you toward an appropriate solution.

We offer a 30-day return policy for eligible items.

Because personalized products are made specifically according to the customer's submitted design, different conditions may apply to custom-made items.

Please refer to our Returns & Refunds Policy for full details.

You're always welcome to contact us before purchasing.

If you're unsure about your artwork, paper type, customization, or which product is right for you, send us a message and we'll be happy to help.

Email: paperembosser@outlook.com
WhatsApp: +86 199 3710 8760